FAQ

Store Info / Costume Questions / Helium Balloons

PH-Round-Logo-2014

About The Store

What is Party Heaven?

Party Heaven is a real-deal independent business owned and operated in Berkeley by Berkeley-ites since 1978.  In 2011 we moved from downtown Berkeley to our current location next to the University of California (CAL) campus, and changed our name from Paper Heaven to Party Heaven.  Thanks to our many loyal customers from years past and to new folks who come in everyday for supporting us!

How do I get to your store?

Party Heaven is located a 2570 Bancroft Way, Berkeley, CA 94704. We are located less than a block from Telegraph Ave. Check out our map here.

Where should I park?

Street parking is available, but make sure you pay that meter – Berkeley has the SEAL Team Six of parking enforcement working the area. Our area (upper Telegraph) is often busy and has many one way streets. If you see a spot a block or two away, take it! You can also park in the Bancroft Center Parking Garage – it’s located underneath our store and you can enter it from Bancroft Way. We also recommend the Channing/Durant Public Garage located off of Telegraph one block away!

What is your sales policy?

Most gift items are returnable within 7 days if they are unopened and if you have the receipt. All COSTUMES, COSTUME ACCESSORIES (including but not limited to: Hats, WIGS,tutus, Masks, Weapons, Wings, Makeup, Glasses, Jewelry) hosiery, lingerie, seasonal items, & sale items are final sale (no returns, no exchanges).
We accept cash and credit cards (VISA, Mastercard, AMEX). We regret we do not accept Personal Checks, Traveler’s Checks, or Discover.

Can I buy something I see on your website?

Party Heaven is strictly a brick-and-mortar retailer. The items featured on the website are meant to give you an idea of what we carry, but your best bet is to come into the store as our stock changes frequently and we get new items in all the time.

Are dogs allowed in the store? What about eating food and taking photos?

Dogs (friendly dogs) are always welcome in Party Heaven. Food and picture taking are not.

Do you really rent mail boxes?

Yes, Party Heaven is a longstanding private mailbox provider. If you are looking for a mailbox or need someone to accept packages, we will do both for a flat, competitive rate. Many of our mailbox renters have been with us for years and moved with us from our previous location because of our reliable service. If you are interested please call us to get more info at 510-540-7914.

Costumes Questions

Can I see this item out of its package? Can I try it on?

Yes, but DO NOT open it yourself – that is what we are here for. Because costume items are a final sale, we want you to be happy before you leave the store. With a very few exceptions, we will open items that you bring to the front counter and let you try them on. We have a changing room if you want to try on a full costume. If you want to try on a wig you will have to buy a wig cap for $1.95 (but when you buy the wig we give you a $1.00 discount for getting the wig cap).

Do you rent costumes?

Nope, we only sell them. Please go to Costumes on Haight in San Francisco to rent.

Does Party Heaven celebrate Halloween?

YES. Party Heaven carries a full selection of costumes and accessories year-round, but each September we completely transform the store into Berkeley’s best costume spot.  Check the website for more details soon.

Do you sell kids costumes?

We do carry a selection of kids’ costumes but please call ahead if you are after something specific – we will be happy to check over the phone and save you the trip in the event we do not have what you need. Also keep in mind, many of our costume accessories (and we have a lot) work just as well for kids as they do for adults.

Balloon Questions

What types of balloons do you sell?

Party Heaven has a big selection of balloons. If you want balloons that you inflate yourself, we sell packs of standard latex balloons in many colors and also have specialty balloons like twist-n-shape and water balloons. We also sell helium balloons, check below for more information on those.

How do I order helium-filled balloons?

Party Heaven has an onsite helium tank and latex balloons in many colors to make custom bouquets. Let us know how many you want, which colors, and any other special requests – and we fill them up. We also carry a selection of mylar (metallic) balloons – usually with a message on them. If you just need a few, come into the store and we’ll create your arrangement on the spot. If you have a big order (10 or more), please stop by or call 510-540-7914 ahead of time to place the order and make arrangements to pick them up.

Can you make balloon arches or other decorative designs?

Sorry, because of limited space we cannot create these shapes.

Do you deliver balloons?

We do not deliver balloons. We did once joke about using a Corvette to deliver balloons. The idea was…even though the Vette could not hold many balloons, it was so much faster than a delivery van we could make multiple trips in the same time. This plan never came to fruition. ph-corvette2

How long will my balloons float?

This is hard to predict and depends on many factors. We recommend you pick up your balloons the same day as your event. Mylar balloons last much longer than latex balloons, you can expect them to remain floating for days.

Can I bring in my own balloon/remote-controlled-blimp and have you fill it with helium from your tank?

No, we regret we do not offer that service. Please go to Sweet Dreams at College and Russell.

Gifts, Costumes, Legwear, Party Supplies